JANI NAKAMURA

jani.k.nakamura@gmail.com

Excellent customer service skills honed through over 15 years of experience in volunteer and paid positions. Able to efficiently communicate and apply company’s programs and services to the general public. Enjoy serving, interacting, and working with diverse populations.

Education

Long Beach City College, 2018 – PRESENT

Antelope Valley College, 2016 - 2017

University of Utah, 2012-2013

Highschool: Academy for Math, Engineering and Science (AMES), graduated 2013

Experience

DEPARTMENT OPERATIONS MANAGER | BevMo! / GoPuff TORRANCE #056/462 | JULY 2022 – APRIL 2024

  • Ensure department is up to store standards including accurate inventory, sequencing, and proper alignment

  • Work as a team to confirm daily store operations are completed accurately and on time

  • Delegate tasks to OA’s including freight, cleaning, and trainings

  • Assist customers in finding everything they desire while recommending our Private Collection products

  • Build rapport with customers generating repeat LT’s

  • Track store and department metrics including daily sales goals, UPT, and Looker

  • Read and complete Zipline tasks

  • Set up change orders

  • In-depth knowledge of i5

RETAIL SALES ASSOCIATE | BevMo! MANHATTAN BEACH #111 | OCTOBER 2020 – JULY 2022

  • Welcome and greet customers

  • Answer phones

  • Accept payments

  • Knowledge of I5 including searching current and surrounding store inventory and receiving dates, product cycle counts, and other pertinent information

  • Assist customers in locating products and recommending similar or alternative products that they may enjoy

RESERVATIONS AGENT | WE ARE YOU TRAVEL | MAY 2017 – OCTOBER 2020

  • Assist guests with international hotel reservations!

  • Answer phones, emails, and live chat inquiries regarding all aspects of international travel including resort amenities and activities, transportation to and from resorts, international flight connections to remote islands in French Polynesia, Tahiti, Fiji, and Australia.

GENERAL WORKER | AMBER’S U-PICK CHERRY FARM | AUGUST 2015 - 2017

  • Create and maintain business website

  • Answer phones

  • Farm Work including pruning trees, digging holes for new crop, watering, and clearing weeds

FRONT DESK ATTENDANT | SALT LAKE COUNTY TREASURER’S OFFICE | MAY 2015 - AUGUST 2015

  • Welcome and greet customers

  • Answer phones

  • Look up patrons’ property taxes in county databases

  • Accept payments to pay off patrons’ property taxes

  • File patrons’ property tax forms electronically and physically

FRONT DESK ATTENDANT | HOLLADAY LIONS RECREATION CENTER | AUGUST 2012 - MAY 2015

  • Welcome and greet customers

  • Answer phones

  • Accept payment for a variety of services

  • Daily reconciliation of tills

  • Provide tours of the recreation center, highlighting programs and services

  • Use a database to sell daily, monthly and annual passes and register participants for center activities

GENERAL WORKER | PAPA MURPHY’S PIZZA | APRIL 2012 – SEPTEMBER 2012

  • Welcome and greet customers

  • Answer phones

  • Accept payments

  • Make pizza

  • Stock food preparation areas

  • Clean kitchen and bathroom areas

INTERN AND VOLUNTEER | ALL ABOUT PETS ANIMAL HOSPITAL | 2005 - 2012

  • Welcome and greet customers

  • Schedule appointments

  • File patient charts

  • Calm animals during exams

  • Assist in preparing animals for surgical procedures

  • Assist with animal care following surgical procedures

  • Clean exam rooms

Certifications

  • ServSafe Food Protection Manager Certification - #18660484