JANI NAKAMURA

jani.k.nakamura@gmail.com

Excellent customer service skills honed through over 15 years of experience in volunteer and paid positions. Able to efficiently communicate and apply company’s programs and services to the general public. Enjoy serving, interacting, and working with diverse populations.

Education

Long Beach City College, PRESENT

Antelope Valley College, 2016 - 2017

University of Utah, 2012-2013

High school: Academy for Math, Engineering and Science (AMES), graduated 2013

Certifications

  • Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps) | Microsoft

  • IT Essentials: PC Hardware and Software | Cisco

  • Computer Hardware Basics | Cisco

  • Professional Communication | Certiport

  • Introduction to Cybersecurity | Cisco

  • ServSafe Food Protection Manager #18660484 | ServSafe

Experience

Department Operations Manager | BevMo! / GoPuff Torrance #056/462 | JULY 2022 – APRIL 2024

  • Maintain department standards through accurate inventory management, sequencing, and alignment.

  • Collaborate with team to ensure efficient daily store operations.

  • Delegate tasks such as freight processing, cleaning, and training.

  • Provide exceptional customer service, promoting Private Collection products and fostering repeat business.

  • Monitor and track sales metrics, including daily goals, UPT, and Looker.

  • Execute Zipline tasks and manage change orders.

  • Proficient in i5 (AS400) system operations.

Retail Sales Associate | BevMo! Manhattan Beach #111 | October 2020 – JULY 2022

  • Provide friendly customer service through greetings, phone support, and payment processing.

  • Assist customers in locating products and recommending alternatives.

  • Utilize i5 (AS400) system for inventory searches, product cycle counts, and receiving date tracking.

Reservations Agent | We Are You Travel | May 2017 – October 2020

  • Assist guests with international hotel reservations and travel inquiries.

  • Provide customer support via phone, email, and live chat.

  • Offer expert guidance on resort amenities, activities, transportation, and flight connections to remote destinations in French Polynesia, Tahiti, Fiji, and Australia.

Farmhand | Amber’s U-Pick Cherry Farm | August 2015 - 2017

  • Develop and manage business website.

  • Handle phone inquiries and customer support.

  • Perform farm duties including pruning, planting, watering, and weed control.

Front Desk Attendant | Salt Lake County Treasurer’s Office | May 2015 - August 2015

  • Provide customer service through greetings, phone support, and payment processing.

  • Access county databases to retrieve property tax information.

  • Process and file property tax forms electronically and physically.

Front Desk Attendant | Holladay Lions Recreation Center | August 2012 - May 2015

  • Provide customer service through greetings, phone support, and payment processing.

  • Perform daily till reconciliation.

  • Conduct recreation center tours, highlighting programs and services.

  • Utilize database to sell passes and register participants for activities.

General Worker | Papa Murphy’s Pizza | April 2012 – September 2012

  • Provide customer service through greetings, phone support, and payment processing.

  • Prepare pizzas and maintain stocked food preparation areas.

Intern And Volunteer | All About Pets Animal Hospital | 2005 - 2012

  • Greet customers and schedule appointments.

  • Manage patient charts and records.

  • Assist in calming animals during exams and preparing them for surgery.

  • Provide post-surgical animal care and clean exam rooms.